Return & Exchange Policy

Last updated: May 6, 2026

At Pleasuary, your satisfaction is our priority. We offer a 30-Day Money-Back Guarantee on all purchases. If you are not completely satisfied with your order, you may request a refund within 30 days of receiving your product.

1. Eligibility for a Refund

To be eligible for a refund, the item must be in its original condition — unused, undamaged, and in its original packaging. You must contact us within 30 days of receiving your order to initiate a return.

2. How to Request a Refund

To start a return, please contact us at contact@pleasuary.com with your order number and reason for the return. Our team will respond within 24–48 hours with return instructions.

3. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@pleasuary.com with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

7. Non-Refundable Items

For hygiene and safety reasons, items that have been opened, used, or had their hygiene seal broken cannot be returned or refunded. Gift cards are also non-refundable.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check your bank account or contact your credit card company. If you have done so and still have not received your refund, please contact us at contact@pleasuary.com.

9. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

BF Genesys LLC
Email: contact@pleasuary.com
Website: pleasuary.com